Bell Canada, specifically Bell TV sucks. I called today to remove one speciality channel bundle from our package figuring, “this should only take 5 minutes right”.
Right.
Change made and I hung up.
Then my kids report there is no TV. So I look and sure enough, no programming. They had managed to cancel all of our channels. Real smart.
Phone call #2.
Now I am all for cutting costs and understand outsourcing overseas is a fact of life but please, have people who speak the Queen’s English or at least SOME english…
Phone call #2 lasted long enough for me to have pull and replace the smart(oxymoron?) card.
Phone call #3 was 27 minutes with someone from Canada and involved 20 minutes saying “i am not an idiot, i know how to pull out the smart card”, and “the problem is that you cancelled ALL of my programming!”
Finally I convinced the Bell idgit that I did not want to stop my subscription (although tempting thanks to these blunders) and for them to just DTFJ(do their f-effing job)!
One hour and more hair off the top of my head lost.
Thanks Bell Canada, np really… thanks.
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